G2G Enterprises – Your Style Our Passion
At G2G Enterprises, customer satisfaction is important to us. We carefully check and pack our products before dispatch. However, if you receive a damaged, defective or incorrect product, we are here to help.
Please read our Returns & Refund Policy carefully before placing an order.
1. No Return, No Exchange Policy
- We follow a strict No Return, No Exchange and No Refund policy for products purchased based on personal preference or change of mind.
- Returns or exchanges are not accepted for reasons such as colour preference, design preference, size selection errors or personal dissatisfaction.
- Customers are requested to carefully review product images, descriptions, sizes, colours and specifications before placing an order.
- Products purchased under Offer Products, Special Offers or Clearance Sale are not eligible for return or exchange, except where required by applicable law.
2. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.
To request a return or replacement:
- A complete unboxing video is mandatory.
- The video must start with the sealed outer courier package.
- Show the courier label, opening of the package and removal of the product.
- Record the entire process continuously without cuts, edits, pauses or interruptions.
- Clearly show the damaged, defective or incorrect item.
- Share the unboxing video along with your order number and product photographs through our WhatsApp customer support.
All claims will be reviewed and verified by our team.
3. Resolution for Approved Claims
If your claim is verified and approved, G2G Enterprises may provide one of the following resolutions:
- Replacement: A replacement product, subject to stock availability.
- Store Credit: A coupon code of the approved product value that can be used for a future purchase.
- Refund: Where a refund is required under applicable law or approved by us, it will be processed through the original payment method or another legally permitted method.
We do not provide cash refunds or cash-on-delivery refunds.
4. Non-Returnable Products
The following are generally not eligible for return or exchange:
- Products purchased under Clearance Sale or Special Offer categories.
- Products returned due to a change of mind or personal preference.
- Products damaged due to improper handling or use after delivery.
- Products with missing tags, packaging or accessories due to customer handling.
- Products that have been washed, used, altered or modified after delivery.
These exclusions do not apply where a return, replacement or refund is required by applicable law.
5. Minor Product Variations
- Slight colour differences may occur due to lighting, photography and individual screen settings.
- Minor variations in fabric texture, design placement or decorative details may occur.
- Small decorative variations in beads, stones, pearls or embroidery details will be assessed based on the nature and extent of the issue.
- Minor imperfections that do not affect the product’s intended use may not qualify for replacement.
6. Return Shipping Charges
- For approved claims involving damaged, defective or incorrect products, G2G Enterprises will communicate the return or replacement shipping arrangements.
- Customers should not send products back without prior approval from our team.
- Any return shipping charges will be communicated before the return is arranged.
7. Order Cancellation
- Orders cannot be cancelled once placed and confirmed.
- Please verify your product selection, quantity, size, colour, delivery address and contact details before completing payment.
8. Claim Processing Time
- Report damaged, defective or incorrect products within 24 hours of delivery.
- Our team will review the claim and communicate the next steps.
- Approved replacement or refund requests will generally be processed within 7–10 working days, subject to verification and payment-provider timelines.
9. Contact Us
For any questions or assistance regarding returns, replacements or refunds, please contact us:
G2G Enterprises
Website: www.g2genter.com
Email: g2genter@gmail.com
WhatsApp / Customer Support: 8754041171 / 9003070156
Business Hours: Monday to Saturday
G2G Enterprises – Your Style Our Passion!